Ticketing Excellence: Unleash ServiceNow and JIRA Power
Unlock the full potential of ServiceNow and JIRA with our expert-led course. Streamline ticket management and transform your workflow efficiency today.
Key Features
Duration: 45-60 days
Instructor Led Live Training
Training with industry experts
Live Recording Classes
Weekly Doubt Review Session
Course Completion Certificate
Flexible Timing
Backup Session
Guest Lecturers
Mock Interview Session
Interview Preparation
100% Placement Assistance
Service Now and JIRA Course Overview
Welcome to the Ticketing Tool (ServiceNow / JIRA) Training, a comprehensive program designed to empower you with the knowledge and skills required to effectively use ticketing tools in IT service management and project management. In today’s fast-paced business environment, efficient issue tracking, incident management, and project collaboration are essential. This course provides a deep dive into two popular ticketing tools, ServiceNow and JIRA, equipping you with the expertise to streamline operations, enhance project management, and provide superior service to users and clients.
Ticketing tools are indispensable for IT service management, helpdesk support, and agile project management. This course offers an in-depth exploration of two powerful ticketing systems, ServiceNow and JIRA. You will learn to set up, configure, and customize these tools to meet the specific needs of your organization. From incident tracking and change management to agile project boards and issue management, this course covers it all.
Our hands-on approach ensures you’ll not only grasp the theoretical concepts but also gain practical experience in using these tools. Whether you’re an IT professional, project manager, or business analyst, this course will enhance your proficiency in managing tasks, tracking issues, and delivering exceptional service.
By the end of this course, you will:
- Master the core functionalities of ServiceNow and JIRA for issue tracking and project management.
- Configure and customize ticketing tools to align with your organization’s unique requirements.
- Implement best practices for incident management, change control, and agile project collaboration.
- Streamline workflows and enhance efficiency in IT service management.
- Effectively collaborate with team members, stakeholders, and clients using ticketing tools.
- Prepare for IT service management and project management roles requiring proficiency in ServiceNow and JIRA.
- Basic computer skills.
- Familiarity with IT concepts.
- Knowledge of the ticketing tool (optional).
- Open to all skill levels.
This course is suitable for:
- IT professionals, including service desk agents and IT managers.
- Project managers and team leads seeking to improve project collaboration.
- Business analysts and system administrators responsible for configuring and managing ticketing tools.
- Professionals involved in incident management, change management, and problem resolution.
- Anyone interested in enhancing their knowledge of ServiceNow and JIRA for improved issue tracking and project management.
- IT Service Management
- Service Desk Analyst
- Project Management
- Business Analysis
- IT Administration
- Change Management
- Agile Scrum Master
- Support Engineering
- System Administration
- Quality Assurance
- Problem Management
- Incident Coordination
Course Curriculum & Projects
Complete Ticketing Tool (ServiceNow / JIRA) Course
- Understanding the role of ticketing tools in IT service management and project management.
- Exploring the features and capabilities of ServiceNow and JIRA.
- ServiceNow architecture and components.
- Setting up ServiceNow for IT service management.
- Customizing ServiceNow for specific business needs.
- An overview of JIRA and its use in agile project management.
- Configuring JIRA projects, workflows, and issue types.
- Customizing JIRA to meet project requirements.
- Incident tracking and resolution using ServiceNow and JIRA.
- Implementing incident management best practices.
- Change management processes in ServiceNow and JIRA.
- Managing changes, approvals, and documentation.
- Using JIRA for agile project boards, user stories, and sprint planning.
- Collaborating with project teams and stakeholders in JIRA.
Get Started Today, Enquire Now!
Trainer Info
Peparla Ashok | TRAINER
- Having 6+ years of exp in the IT industry with Agile & waterfall models.
- Good Experience in Handling various service requests from consumers and clients, each with its unique demands.
- Expert to implement security requirements, manage failed logins, understand password encryption, set access control rules, and manage audit logs.
- Expert in dealing with variety of apps and plugins to assist customers in managing projects, teams, and client interactions.
- Expert in application support and operational activities, code migrations, replications, patching, and upgrades.
Start Your Journey to ServiceNow and JIRA Expertise Now!
Unlock Exciting Career Opportunities – Enroll in the Course Now!
Cloudstack Academy
Why Cloudstack Academy?
At Cloudstack Academy, we are dedicated to delivering top-tier IT education. Our courses are designed and updated regularly to align with the latest industry trends, ensuring that you learn skills that are in high demand.
Industry-Experienced Instructors
Learn from the best in the field! Cloudstack Academy provide practical insights alongside theoretical knowledge for a well-rounded IT journey.
Comprehensive Curriculum
Our curriculum covers a wide spectrum of IT domains, from software development and cybersecurity to network administration and cloud computing.
Hands-On Learning
Cloudstack Academy programs emphasize hands-on experience, allowing you to apply what you learn in a practical context. This ensures you're job-ready from day one.
Job Placement Support
Your success is our priority. We offer job placement assistance, including interview preparation, resume building, and access to a network of industry connections.
Flexible Learning Options
Life is busy, and we get that. That's why we offer flexible learning options, including full-time and part-time programs, evening and weekend classes, and online courses.
Personalized Attention
We offer personalized support and guidance to help you succeed. Whether you need extra help with a challenging concept or career advice, we're here for you.
FAQ
Frequently Asked Questions
Find quick answers to common questions in our comprehensive FAQ section of Cloud Stack Academy.
Yes, you will have access to the course materials even after completion, allowing you to revisit and review the content.
While having access to ServiceNow and JIRA is beneficial, it’s not mandatory. The course provides insights and guidance even if you don’t have immediate access to these tools.
The course covers a wide range of topics, including an introduction to ServiceNow and JIRA, configuration, incident management, and more. A detailed course outline is provided for your reference.
Completing this course will make you proficient in using ServiceNow and JIRA, enhancing your career opportunities in IT support, project management, and related fields.
Yes, the course includes hands-on exercises and practical tasks to ensure you can apply your knowledge effectively in real-world scenarios.
This course is designed for IT professionals, service desk staff, project managers, and anyone interested in mastering ticketing tools like ServiceNow and JIRA.
No specific prerequisites are required. However, a basic understanding of IT concepts and ticketing systems can be helpful.
Apart from live, instructor-led sessions from industry experts and rich on-demand learning modules for enhanced concept clarity, we also provide career planning assistance with mock exams, mock interviews, interview preparation and feedback, portfolio creation for in-demand cloud roles, resume preparation, portfolio review, certification guidance from domain experts, as well as comprehensive placement assistance to ensure that you emerge successfully as a cloud engineer after this program.
BAtch schedule
Empower Your Learning with Flexible Scheduling!
12-Oct-23 | MON-FRI 8:00 AM to 10:00 AM
12-Oct-23 | MON-FRI 8:00 AM to 10:00 AM
12-Oct-23 | MON-FRI 8:00 AM to 10:00 AM
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